Maximize value at every stage of the customer life cycle from acquisition, to cross-selling, and finally, to loyalty. Use first party-data to create highly personalized experiences to reduce churn, and offer relevant services to the right audience to attract subscribers and increase retention.
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Optimize traffic by fully leveraging behavioral data. Connect users with your brand with an omnichannel strategy and reach them with relevant content. Meet their expectations and provide plans that fit their needs to reduce bounce rate, increase engagement, and drive subscriptions.
Always know what's right for each subscriber by leveraging the power of our extremely granular segmentation engine. Nurture your relationship with your customers to reduce high churn rates and effectively drive engagement and conversions.
Make it easy for them to reach out when they need to: create customer support triggers and offer solutions that make customers understand how much you care for them. Level up the customer journey with automated chats and surveys to build trustworthy relationships.
Value your customers and reward them for being loyal to you. Focus on retention and make your customers feel valued by offering special promotions and rewards to improve renewal rates, and to potentially turn them into loyal brand advocates.
Fanplayr not only enables us to understand real time user behaviour, but also to engage them with personalized on-site interactions, enabling personalized customer journeys with consistent tailor-made messages that keep the consumer motivated and willing to convert.
Domenico Riva
Customer Experience & Operations Manager, Ho Mobile
